Frequently asked questions

Billing and Payment

Can you direct bill my insurance?


We provide direct billing service to most insurance companies. Should you have questions on whether your massage (or part of it) is covered by your benefits, please contact your insurance provider prior to receiving a treatment. Anyone who receives a service from Full Range Therapy is responsible for payment of the fees associated with that service, regardless of coverage granted by a benefits provider. Here are some the the companies we currently bill directly to: Great West Life/ Canada Life Sunlife Manulife Green Shield Manitoba Blue Cross Saskatchewan Blue Cross Medavie Blue Cross For a full list of companies we direct bill to, send us a message at: contact@fullrangetherapy.com
Please be sure ask your insurance provider whether massage therapy is covered by your health plan. Please also note that there are rare direct billing complications that can sometimes prevent us from claiming on your behalf.




Can I purchase a gift card?


Yes we do! A therapeutic massage is a great way to show someone how much you care. Gift cards can be purchased online by clicking the "Buy Gift Cards!" link in the top right corner of our website.




Will my extended health care plan cover the costs of massage therapy?


Because massage therapy is a recognized health care treatment, most extended plans cover massage therapy and many offer direct billing. It’s best to check with your insurance provider before your appointment to see how much is covered and whether you require a doctor’s note in advance for reimbursement purposes.

If your insurance company is not set up for direct billing with Full Range Therapy, please be prepared with an alternate form of payment. After your treatment you will be provided with a receipt, with the association number of the RMT that treated you, that you may use to arrange for subsequent reimbursement with your insurance company.




What happens if I'm late with payment or cannot pay my bill?


Your in luck! We have Full Range Financing to give you more time to pay. This can be selected before the massage as an add on if you know ahead of time, or will be automatically added to your invoice if once you are over 24 hrs late. How much does this cost? About $5 per week to maximum of 4 weeks, after which your account will be blocked from rebooking until the balance is settled. This deliquent amount will not be sent to a collection agency but will accrued 14% per annum interest, and block you from our services until paid.




Do you work with WCB or Auto Insurance claims?


We do not bill or submit medical reports to these entities directly. However, if you speak to your adjusters, many clients have been able to pay for massages and recieve reimburesment if it is covered in there settlement/rehabilitation plan. Always discuss this ahead of time to avoid being surprised by claim denial.




What types of payment do you accept?


Debit, Credit Card, Cash, Apple Pay, Google Pay, E-transfer, Cheque, Cash, Health Insurance Direct Billing (For accepted providers) and Online Invoice Payment. You may prepay for your massage during booking by credit card as well.




Does one usually tip a massage therapist?


Our answer has and always will be.. no pressure. We don't expect it, but many people do. We always appreciate your visit no matter what you beliefs around this are.





Before My Massage

I'm under 18, can I get a massage?


Yes! You just need to have a parent or gaurdian to give you permission by signing your intake forms. These are sent to your email when you book your first appointment, so your parent or gaurdian does not have to come in with you unless you would like them to accompany you.




How often should I get a massage?


Depending on your preventative and maintenance needs, one massage per month is the recommended frequency for most people. If your specific condition or needs demand it, your RMT will design a customized treatment plan which may involve more or less frequent massages. No massage of the same body area should be performed sooner the 4 days apart.




What can I expect at my first appointment?


At your first massage, you’ll review your health history form and address any of your concerns and goals with your massage therapist. Once the treatment has been determined, the RMT will leave the room to allow you the privacy to get onto the table and make yourself comfortable. Before re-entering the room to begin the treatment, your therapist will knock on the door.




How do I find the right massage therapist for me?


Let a member of our clinic team know what type of massage you are looking for and any health concerns you wish to address. All of the Registered Massage Therapists that provide treatments at Full Range Therapy are trained, licensed and knowledgeable in multiple techniques. They will customize their style, and treatment, based on your needs. Additionally, you can find our Registered Massage Therapist bios on the clinic’s webpage, which can also help you find the best RMT for your needs.




What are the benefits of massage therapy?


Regular massage therapy provides some pretty amazing benefits. Massage therapy from a Registered Massage Therapist can help with everything from injury, muscle tension, chronic pain and stress, to posture, high blood pressure and sleep issues—as well as providing an hour of blissful relaxation (Some types of deeper massage treatment can be a bit painful). Massage therapy is a great way to help enhance both your mental and physical well being as well as positively contribute to your general health and wellness.




Is massage just for relaxation?


While it is great way to promote relaxation, massage therapy is so much more. Massage helps manage pain, reduce stress, improve circulation, decrease muscle tension, ease breathing difficulties, lower blood pressure, reduce headaches, improve mobility, promote sleep, manage anxiety & depression and helps improve your overall wellness.




What is massage therapy?


Massage therapy is a recognized health care option that positively contributes to one’s general health and wellness. Massage works with pressure, distraction and muscle energy on the body’s soft tissue to help relieve pain and stiffness associated with stress, tension, injury and other conditions. It brings many benefits to our muscles, connective tissues, tendons andligaments—in terms of managing, pain, injury, stress and tension levels.




Is massage sexual?.. I've heard of.. happy endings...


No, while some places like this exist and are technically legal, the vast majority of the massage clinics are either physical therapy (injury and pain recovery) or spa (relaxation and ambience) based. Full Range Therapy focuses mostly on the physical therapy side with a touch of relaxation and anxiety work for those that need it. Anyone who requests something sexual will be reminded of this, and further persistance will result in cancellation of the massage and the client being asked to leave with full payment still due.




Should I eat before my massage?


It is best to not eat for at least 90 minutes before your massage treatment and only a light meal at that time.

The body needs time to digest your food. This is the same caution you would take when you go swimming or exercising. The digestion process directs the blood flow away from your peripheral tissues and concentrates it on digestive tract. Massage draws the blood flow to the area tissues being worked on therefore draws the blood away from the digestive tract causing poor digestion and possible discomfort.




Do I need a doctors referral for massage therapy?


There is no requirement to have a referral to see a Registered Massage Therapist. Extended health care plans, and insurers may require a referral before you will be covered. You need to check with your policy to see if you need one to be reimbursed for the treatments.




Does the gender of the massage therapist make a difference?


This is an issue of personal preference.




Do I have to disclose all my health conditions on the Health History form for my Massage Therapist?


It is best if you can give an accurate picture of your health and injuries on your health history form. This enables your therapist to design the most appropriate and effective treatment for you




Are there any ailments or conditions Massage Therapy is not a recommended treatment?


Contraindications and Cautions for
Massage Therapy Treatments

(A contraindication is a specific situation in which a procedure should NOT be used, because it may be harmful to the person/client)

Disclaimer: Information on this site is not to be used for diagnosis or treatment. Full Range Therapy does not provide diagnostic services. Individuals should contact their physician for a diagnosis.



Local Contraindications: (treatment can proceed with these conditions on unaffected areas of the body). Before treatment begins, the therapist should be informed of any of these conditions. There will be cases where the practitioner will require a release from the physician prior to the treatment.
These are particular situations where massage and bodywork to a specific or local area will not be warranted. These include, but are not limited to the areas of a:

Acute inflammation

Broken bone /over a non-consolidating fracture

Recent surgery

Inflammation of the skin

Varicosities (varicose veins) over sites with deep vein thrombosis

Local contagious conditions

Blood clots

Open wound or sore

Local irritable skin conditions

Undiagnosed lump

Acute lesion

Malignancy / over sites of active cancer

Skin infection

Tumor (2).

Acute flare-up of rheumatoid arthritis

Recent burn

Phlebitis (inflammation of a vein)

Phlebothrombosis (thrombosis is the formation of a clot; in veins that develop thrombosis, the veins are known to have phlebitis)

Arteritis (condition in which inflammation of the arteries occurs)

The therapist should be informed before treatment begins of any of these conditions. It is always important that the client inform the practitioner of their current health status. However treatment may proceed in the presence of these conditions on other unaffected areas of the body. There will be cases where the practitioner will require a release from the physician prior to the treatment.

Complete Contraindications:

Clients experiencing the following illnesses or conditions should NOT get Massage therapy; these include, but are not limited to:

Burns (severe)

Infectious disease

Anaphylaxis (life threatening allergic reaction)

Appendicitis (painful inflamed appendix)

Cerebrocardiovascular accident (stroke)

Insulin shock or Diabetic coma

Epileptic seizure (convulsions)

Myocardial infarction (heart attack)

Pneumothorax (air or gas within the chest cavity around the lung)

Atelectasis (a collapsed portion of the lung which does not contain air)

Severe asthmatic attack

Syncope (fainting or loss of consciousness)

Acute pneumonia

Advanced kidney failure, respiratory failure, or liver failure (a very modified treatment may be possible with medical consent)

Diabetic complications such as gangrene, advanced heart or kidney disease, or very unstable high blood pressure

Eclampsia (a severe form {life threatening} of pregnancy-induced hypertension resulting in seizures)

Hemophilia *severe type (a hereditary bleeding disorder)
*under a Doctors’ care & taking corrective prophylaxis those with moderate hemophilia receive modified massage therapy.

Hemorrhage (involves rapid and uncontrollable loss of blood

Arthrosclerosis (severe forms of stiffening or hardening of the joints

Hypertension (unstable) (conditions that are not stable i.e., post stroke or heart attack)

Medical shock (a life-threatening medical emergency and one of the leading causes of death for critically ill people: the body reacts, and produces insufficient blood flow to reach the body tissues)

Fever above 38.5 degree C or 101.5 F (significant)

Some highly metastic cancers (diagnosed not to be terminal)

Systemic contagious or Infectious conditions

For more conditions that we treat click here
Useful links:
Medline Plus

Disclaimer: Information on this site is not to be used for diagnosis or treatment. Full Range Therapy does not provide diagnostic services. Individuals should contact their physician for diagnosis.




What are your Covid-19 rules?


If you are showing symptoms of or have been in close contact with anyone showing symptoms of Covid-19, been out of the country, or had a fever over 100 degrees F in the last 14 days. Please cancel your appointment and reschedule when you no longer meet these conditions. There will be no late cancellation fee for this, but we do appreciate as much notice as you can give us. Please only arrive 5 mins before appointment time to minimize client - client contact Please wash and sanitize your hands before entering the clinic Face masks are not required yet for clients, but highly recommended We follow the current reommendations of the Saskatchewan health authority for our industry. For more more information please visit there website.




I have medical imaging or diagnosis paperwork, should I bring it?


We can read and understand most medical reports. They can offer some helpful insight into your conditions. So yes! Bring them!





The Massage

What do I wear for massage... Do I have to get naked?


You can wear anything you like as long as it is not dirty work attire or anything that might harm our massage sheets/equipment! However, the less clothing you wear on the table, the easier it is for your therapist perform a high quality massage. Our therapists are trained in proper draping to only expose areas of the body that need to be worked on will not expose anything more than a bikini bathing suit would. In fact, a bathing suit is ideal clothing for a massage if you decide you are uncomfortable with nothing. The only exceptions to this would be if the therapist has been asked by the client to perform specific work such as breast tissue, or pelvic floor massage.




How long is the massage?


Massages last for 30 mins, 1 hour, 1 hour 30 min, or 2 hours depending on your the appointment you selected. This includes apx. 5-10-minutes of dressing time and health assessment to ensure a safe, personalized massage. Dressing and assessment times can vary depending on the complexity your treatment, or if intake records are incomplete.




Can I recieve a massage if I am already in pain or injured?


With the appropriate pressure, massage can have a direct effect on the circulatory system and muscle spasm, which helps reduce inflammation and helps relieve pain. You are encouraged to communicate with your RMT about your pain/comfort level at any time during your massage. For serious injury it is best to seek the assistance of a medical doctor before recieving alternative treatment to be sure of the injurie's severity and what may make it worse.




Talking during the massage?


Once treatment begins our therapists will follow your lead with chatting, and don't take offence if you suddenly go quiet, or simply ask for no talking. Alternately, if you like talking to feel comfortable, they can do that to!




What if I am uncomfortable with my body? Do I have to undress?


Let your therapist know your comfort level. It is possible to work on a client who is dressed. Direct skin contact is best with an application of oil or lotion. However you’re Massage Therapist is required to cover/drape you so only to expose the area which they are working on. So opting wear your clothes is fine, bring clothes that you can get oil on like a bathing suit or shorts and a tank top.




I bruise easily, can I still get a massage?


It is important to let your massage therapist know (this will be one of the questions on the health history form you will be asked to fill out on your first visit). Massage therapy is not recommended for people who suffer from haemophilia.




Is one massage therapy treatment enough?


Yes, if you just want to experience massage therapy to relax. However, to have a longer term therapeutic affect one treatment may not be enough.

Take note: massage therapy is most beneficial in both acute and chronic conditions, when used over a series of treatments and then followed up with maintenance or preventive treatments. (Acute conditions are recent, occurring within a week to a month, and can be severe to mild but are sudden in onset. This could describe anything from car accident to a muscular sprain. Chronic conditions are present for several months or years.)




What type of oil do you use?


Currently a massage master blend with a sunflower oil base, or pure organic coconut oil. Let us know if you have a preference or allergy!




Can I stay in the massage room with my child?


Yes! Parents are always welcome to stay with there kids while receiving massage until everyone is comfortable to do otherwise.




What is a TMJ massage like?


TMJ or the temporomandibular joint is the main hinge point of the jaw and can be prone causing clicking, popping, painful chewing, cervical posture issues, ear pain/hearing issues and even unexplained long term headaches when it is not functioning properly. TMJ massage therefore attempts to ease muscle tension and misalignment that maybe behind these issues. The massage begins with the neck muscles, then moves onto the exterior facial muscles connected to the jaw, finally the therapist will put on medical gloves and guide you through the motions they will use to access the internal muscles of the mouth. (Yes they stick their hands in your mouth like a dentist) This whole process only takes about 30 mins but can be greatly enhanced when combined with a standard massage to address other body imbalances that maybe indirectly adding tension to the neck and jaw area as well.





After The Massage

Will I experience muscle soreness after my massage?


It’s not uncommon to feel some muscle soreness after a massage. Massage triggers a release of lactic acid stored in tight muscles, which can create a temporary feeling of soreness. The good news? Many people enjoy post-massage heightened energy levels and an increased range of motion. Like exercise the initial massage usually causes the most soreness, but subsequent massages tend to diminish this experience if recieved at regular intervals. Experiences will vary person to person, and with different massage treatments, or dates. So monitoring how you feel and communicating with your therapist at your next session will yield the best results, and highest comfort long term.




After my appointment, is there anything I need to have on hand or anything specific I should do?


Plan for 30 minutes of quiet time right after your treatment. An Epsom salt bath is recommended to soothe and to calm muscles, and enhance the benefits of the massage. It will help alleviate stiffness you may feel the next day, and it is also recommended for use after workouts for the same reason. Make sure to drink water to keep your tissues hydrated.




My massage was too intense, too soft, or I didn't like my massage therapist. What should I do?


This can happen time to time, and all to often it leads to an avoidance of a particular therapist from one bad experience. Though there can sometimes be a legitamite client/therapist mismatch, whether it be personality, style, or simply an inability to relax around them. The grand majority of times, this can be attributed to a simple lack or break down of communication between therapist and client. Many people feel weird about interjecting mid massage, or multiple times to ask for a change, or giving negative feedback to there therapist, to spare their feelings or just avoid confrontation. But we'll let you in on a little secret, therapists love feedback, good or bad they thrive on it! All our therapists want you to feel your best both while in and after you are in their care. The more you communicate with them, the better they will get at serving you. If you want them to know how you feel... just let them know and we promise they will be happy to have the info even if its bad. They will adjust your next treatment immediately and continue to do so until they find whats perfect for you. And remember, therapists are human too. They can sometimes forget things with so many clients. A quick reminder at the beginning of treatment is all it takes if they forgot one of your preferences. We hope this helps you find your perfect massage!




I felt light headed or almost drunk after my massage, is that normal?


Yes! After a large amount of muscle tension release this can happen and is completely normal. We recommend drinking water and sleeping it off if you find it undesirable. Most people love the feeling however. The only time to be concerned is if you have a low blood pressure condition that may make you feint. In this case, sit or lay down until you are feeling better, and get up very slowly after that.





Booking Process

How do I book an appointment?


The easiest way is to simply click the "Book Online" on the home bar of our website. Where you will be directed to Massagebook, our booking software that will show you our appointment openings for the next 90 days, and allow you book the slot that works best for you right then and there. This is our preferred method for client bookings, as it is very smooth and quick process that can be performed 24/7. As well, after creating an account you will have anytime access to all your account or subscription info, making it easy to re-check, move or even cancel appointments as needed without having to wait on us!




Does each family member need their own account?


Yes! This is very important so our system can link health and personal info to the appropriate family member. While technically one account can and has been used before to book for multiple people, it creates extra work for us to correct and ultimately cuts into your massage time. Which we don't want to see you miss! If there are ever issues that make this difficult for you to do for any reason, simply email us at Contact@fullrangtherapy.com and we will be happy to help you out!




How do I know my appointment is confirmed?


You will recieve a confirmation email at the email address you entered for your account. The details and time of your appointment will be included. Please follow the time printed on the confirmation email itself and not the time that your google, microsoft, or apple calendar tries to present to you or automatically log. As these have been incorrect and lead to many missed appointments and no show fees.




I booked my appointment, is there anything else to do?


If it is your first appoiintment with us, then yes. A second email containing an online intake form and waiver will be sent, and is mandatory to fill out before we can begin your massage. If it is not filled out, your therapist will have use a portion of your massage time to fill it out with you. If it has been 6 months since you originally filled out your intake with us, it is also highly recommended that you update this document for best ans safest treatment.




I can't find my appointment confirmation or intake forms!?


Not to worry, most times they have just been routed into your junk or spam folder and can be retrieved easily. Just remember to mark emails from us as not junk or safe to avoid it happening in the future. If you still don't see it there, email us at contact@fullrangetherapy.com to confirm your appointment was recorded on our system, or have your intake forms resent.




I dont't see any appointments for weeks!?!


This can happen during our busy times, but it is good to check for short appointment times as well, as longer appointments like 90 mins may not fit into smaller gaps we have in our schedule, and will there for show nothing open. Try 60 and 30 min options to get a more accurate picture of our availabilty. Secondly, you can check more than one therapist, or ask to be notified of cancellation by email if you want get in quicker. Sending us availability ranges like Mon - Fri 4pm - 9pm and Sat all day, will help us move quickly to secure you a spot if one opens up.




Do you take walk in appointments?


No, we are by appointment only, and we do not have receptionist to greet you. So our doors are locked during appointments. The best way to book will be online through this website, or use any of the contact options to ask for assistance booking. The doors will then be open when you arrive for your desgnated appointment time.




I called but no one has gotten back to me...


We apologize for the delay, we are a receptionless clinic, so the therapists return calls when they are not with clients. This can cause a delay in returning phone calls of several hours to a day, and is why we encourge everyone to try our online booking first for the fastest results. If it has been longer than this, please try emailing us instead at Contact@fullrangetherapy.com It is easier for us to read and respond to text based inquiries in the short time between appointments then it is with phone calls.




What is the "Recovery Pass" and how do I get it?


The Recovery Pass is our membership designed to make massage cheaper for those who want to take their physical well being seriously. It costs $14.99 a month plus tax and requires a credit card for monthly billing. This will give you an unlimited 20% off all our services and free add-ons for the registered member to use anytime. Who is it best for? Those who plan to make massage a regular part of their routine, as it provides increasing savings for every massage booked each month. One standard 60 min massage a month is all it takes to pay for itself and see a small return on investment, and any add-ons or massage beyond that is pure savings. Some have saved as much as $50 on one appointment! Interested? To sign up simply click on the"Book Online Tab" then select "Memberships". Once linked to your account, the discount will be automatically applied on every service you book. Please note that discounts only apply to the member signed up and no other friends or family. They need their own membership, or we'll go broke!





204-800-8570

430 Main St, Creighton, SK

©2020 by Full Range Therapy.