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  • How long does a treatment take?
    Treatments can range from 15 - 90 mins depending on appointment type and complexity. *Some need less and some need more, depending on condition complexity. There is no difference in cost if treatment takes less time than booked time on schedule.
  • Does it hurt?
    Most clients find the treatments relatively painless. There may be some discomfort or sensitivity over scarred tissues or around bony processes during the treatment. This pain is usually only present for a few seconds and goes away the moment the treatment stops. Some clients do experience minor discomfort in the days following treatment. This is normal and often subsides within a week. It is also common to feel off balance or discomfort in new areas in the days following care. This is the result of imbalances being corrected and the feeling will improve as the kinetic chain rebalances and the treatment protocol is completed.
  • How many sessions will I need?
    Each client is different; however, the average number of treatments required is 3-4, the first 3 spanning approximately 3-weeks spaced between 4-14 days apart. 1 week between each treatment is the default length we aim for. The treatment protocol is followed with a 4-6 week healing period. A 4th follow-up treatment may be required if the condition persists at a high level beyond 6 weeks.
  • What is the cost?
    Full Regenerative Wave Treatments: Are sold as a package of 3 appointments for $1499.99 Major Joint Repair Treatments : Are sold as a package of 3 appointments for $749.99 Minor Joint Repair Treatments: Are sold as a package of 3 appointments for $359.99 Massage-Wave appointments: Are sold individually to handle minor issues, or follow ups that include more manual muscle testing and treatment. While still allowing some minor regenerative wave to be used as needed. $164.99 per appointment. Consultation: $59.99 per appointment. Grouped appointments can be broken up individually only after the initial 3 to make sure the treatment has it best chances of being successful for you. As results can be slower for some, this helps us make sure you don't abandon the treatment at a critical moment. Often costing more in the long run, once it is realized that the treatment was working but needed time and patience after treatment. Most issues do not require anything more than the initial 3 appointments for success, while extreme or maintenance type conditions may require follow ups. Please be sure that you have the time available to visit 4 - 14 days between appointments for the initial 3 appointments to maximize results. 1 week apart is our ideal default.
  • Is any of this covered by my health benefits?
    Extended health benefits plans may consider all or a portion of your shockwave therapy treatment when performed by a Registered Massage Therapist.
  • What is Regenerative Wave Therapy?
    Shockwave therapy is an effective, non-invasive healing option for most tissues including bone, muscle, tendon and skin. Shockwaves are mechanical sound waves that breakdown scar tissue and stimulate new blood vessel growth; driving endogenous stem cell activation in the treatment area and accelerating healing. Not all waves are created equal.. There are multiple forms of shockwave therapy used in medicine today. Radial shockwave is common in many clinics and sounds much like a small jackhammer. Interestingly, it is not a shockwave at all; it is a pressure wave. Highly effective in its own right, radial pressure wave therapy treats more superficial tissues, having a different wave shape and physical properties than true shockwaves. Extracorporeal shockwave devices are somewhat rare in Canadian clinics. The way the wave is generated allows it to travel much deeper into the tissue with less energy loss and more accuracy. An extracorporeal shockwave treatment will make less sound but will have a much greater impact at the cellular level.
  • What can Regenerative Wave treat?
    Common Treatable Conditions: • Achilles Tendinopathy • Back & Neck Pain, incl. whiplash injuries • Bone Fractures, incl. non-union • Bunions & Calluses • Burns & Abrasions • Frozen/Stiff Shoulder • Golfer’s/Tennis Elbow • Hallux Rigidus • Hip Joint Pain • Rotator Cuff Calcification and/or Tendinitis • Non-healing Ulcers incl. diabetic wounds • Chronic Headache • Iliotibial (IT) Band Syndrome • Jumper’s Knee • Muscular Scar Tissue • Morton’s Neuroma • Plantar Fasciitis • Shin Splints • Surgical Preparation/Recovery • TMJ Dysfunction • Trigger Points • Bursitis • Carpal Tunnel Differentiated Treatments: • Erectile Dysfunction • Peyronie’s Disease • Pre/Post Joint Replacement Surgery • Pre/Post C-Section Surgery • Incontinence • Internal/External Scars Treatable Associated Conditions: Arthritis Diabetes Scoliosis Spasticity Fibromyalgia Herniated or Slipped Discs Multiple Sclerosis (MS)
  • What can I expect Regenerative Wave to do for me?
    Reduces pain Restores range of motion Creates new blood flow Removes scar tissue Activates endogenous stem cells Can help reduce/eliminate medication Non-invasive alternative to surgery No side effects
  • Is Regenerative Wave like ultrasound?
    No, shockwave is not ultrasound. They are both sound waves; however, acoustic waves come in many different patterns and wavelengths. Shockwaves and ultrasound waves possess entirely different physical properties and effects on humans. Shockwaves have a lower frequency with a higher energy density – leaving less chance for damage to healthy tissues and more depth and precision during treatment. Think of it this way: A person nicely playing the guitar and the use of a kitchen mixer are both sound waves, yet they’re totally different and affect you differently. You want to listen to the guitar player, but you want to stop the noise from the mixer because it’s annoying. Different sound waves, different effects: The same logic applies to shockwave and ultrasound.
  • Who can't receive Regenerative Wave?
    Clients who are pregnant and those with blood clots (Deep Vein Thrombosis/DVT).
  • I have had a recent cortisone shot, can I recieve Regenerative Wave?"
    Yes but we always recommend a 4 - 6 week wait before coming in. Your Regenerative Wave treatment will be more effective as a result.
  • I have a very stubborn condition, and have had little success getting better. How do I know Regenerative Wave will work?"
    You don’t. However, Regenerative Wave has had an incredibly high level success with all kinds of conditions, even the rare ones that seem untreatable. Our advice would be to book a consultation appointment where your therapist will assess you and discuss the possible treatment options together with you. If we feel Regenerative Wave would not be beneficial, we won’t waste your time and money trying. As well, we would love to guarantee successful treatment for everyone, however the world and human body are infinitely complex. So we must note, that even if a condition appears treatable to our therapists, there will always be a small percentage of the population that may not see desired results, due to unknown factors or physical uniqueness of the individual. We love what we do and want to heal everyone we can, but if we said there was absolutely zero risk of failure, I doubt you would believe us!
  • I have a metal plate/rod/screws in the treatment area. Am I still a Regenerative Wave candidate?
    Absolutely! The treatment may be a bit more sensitive around those areas – but this is not always the case.
  • I have a pacemaker, am I still a Regenerative Wave candidate?"
    Absolutely! It will not affect the pacemaker or quality of treatment.
  • I am scheduled for a joint replacement, is it too late for Regenerative Wave?"
    Not at all! Regenerative Wave has been used for years as a pre AND post joint replacement protocol. Many clients can avoid the replacement altogether, depending on the state of the joint and how soon they see us. Even those who still must pursue a joint replacement after Regenerative Wave find their recovery time and risk of infection to be much lower due to the added circulation and reduced scar tissue.
  • Is there a limit on the number of body parts treated?
    We treat by condition, not by body part. Any area our clinicians believe could be impacting the condition will be addressed, as long as the tissues can tolerate the number of shocks. We do not treat unrelated conditions in the same treatment session.
  • Will I be treated during my first visit?
    No, if your first visit is a consultation, however if it has been decided for you to be moved directly into treatment when booking the appointment (usually over the phone), then please be prepared for treatment.
  • How long will I wait for my appointment, are your appointments always running on time?"
    We’re human – sometimes the unexpected happens. On an ordinary day, clients rarely wait more than 5 minutes for their appointment. On a day busy with emergencies and complex cases, we have been up to 30 minutes behind. Preserving the quality of treatment in a rush-free environment is essential. Every appointment has extra time built-in to account for setbacks. We do our best to catch up where we can, but we will never cut an appointment short because we are late. We have tea and water available for you while you wait.
  • How long before I see a difference in my condition?
    Many clients feel a difference immediately in some way. Most clients require a 4-6 week recovery period following their first 3 treatment sessions which allows time for angiogenesis (new blood vessel growth). Improvement is usually felt during this time as the new blood flow promotes complete healing. If the issue has improved but not completely resolved after this wait period, we will recommend a 4th (and often final) follow-up session at that time.
  • I recently had treatment and now I am really sore, is this normal?"
    Yes. This can occur for a couple of reasons. Firstly, shockwave stimulates the body’s own natural inflammatory response in the tissue being treated. This inflammation is temporary but can last for a few days after care, causing some sensitivity in the area. Secondly, Regenerative Wave activates muscle fibres that are not firing properly, which can present much like Delayed Onset Muscle Soreness (DOMS) or, put simply, soreness from a good workout. Lastly, Regenerative Wave can cause changes in sensation for cases involving nerve disorders, such as certain types of neuropathy. Every new client receives their own “What to Expect After Treatment” emailed for peace of mind. Feel free to email with any questions or concerns to
  • Can I still get massage, work out, stretch, or see other pofessionals during treatment?"
    Absolutely! Regenerative Wave is a compliment to other modalities and fitness routines. There is no replacement for proper home and self care on a regular basis. Just give things a little time to heal before going full superman/woman! Regenerative Wave is a powerful tool for correcting major recurring or stubborn issues that are holding you back from your full potenial. Our goal is to get you back to your regular routines, not to replace them with something else. We don't want to see you back again for the same issue or be your new favorite regular therapist... no offence!
  • How do I book an appointment?
    The easiest way is to simply click the "Book Online" on the home bar of our website. Where you will be directed to Jane App, our booking software that will show you our appointment openings for the next 90 days, and allow you book the slot that works best for you right then and there. This is our preferred method for massage or secondary regenerative wave bookings, as it is very smooth and quick process that can be performed 24/7. As well, after creating an account you will have anytime access to all your account or subscription info, making it easy to re-check, move or even cancel appointments as needed without having to wait on us! If you need help booking or have not had initial consult for Regenerative Wave therapy. Please call us at: Saskatoon, SK: 306-994-8501, or email for assistance Creighton, SK: 306-500-0642, or email for assistance
  • Does each family member need their own account?
    Yes! This is very important so our system can link health and personal info to the appropriate family member. But once created, accounts can be linked together into a family, allowing one or more family members to manage bookings and payment for the whole family, even allowing the whole family to share one credit card. Check it out! Things are much easier now! If there are ever issues that make this difficult for you to do for any reason, simply email us at (Saskatoon); or (Creighton) and we will be happy to help you out!
  • How do I know my appointment is confirmed?
    You will recieve a confirmation email at the email address you entered for your account. The details and time of your appointment will be included. Please follow the time printed on the confirmation email itself and not the time that your google, microsoft, or apple calendar tries to present to you or automatically log. As these have been incorrect at times and lead to many missed appointments and no show fees.
  • I booked my appointment, is there anything else to do?"
    If it is your first appointment with us, then yes. A second email containing an online intake form and waiver will be sent, and is mandatory to fill out before we can begin your treatment. If it is not filled out, your therapist will have use a portion of your treatment time to fill it out with you. If it has been 6 months since you originally filled out your intake with us, it is also highly recommended that you update this document for best ans safest treatment. Third, There is an account activation email, that confirms your customer side account. It only takes a moment, and will give you access to all of your appointment information, receipts, payment methods, family account linking, moving and cancelling booked appointments. After that, you will only receive your new appointment confirmations, or the rare email from us about service updates.
  • I can't find my appointment confirmation or intake forms!?
    Not to worry, most times they have just been routed into your junk or spam folder and can be retrieved easily. Just remember to mark emails from us as "not junk"or "safe" to avoid it happening in the future. If you still don't see it there, email us at: (Saskatoon); or (Creighton) to confirm your appointment was recorded on our system, or have your intake forms resent. Many times this is simply a typo in the email address that we can fix.
  • I dont't see any appointments for weeks!?!
    This can happen during our busy times, but it is good to check for shorter appointment times as well, as longer appointments like 90 mins may not fit into smaller gaps we have in our schedule, and will there for show nothing open. Try 60 and 30 min options to get a more accurate picture of our availabilty. Secondly, you can check more than one therapist, or ask to be notified of cancellation by joining our waitlist. For Regenerative Wave clients, if you are struggling to find something within you treatment window, please call 306-994-8501 or email for further assistance.
  • Do you take walk in appointments?
    No, we are by appointment only, and for some hours we do not have receptionist to greet you. So our doors can be locked during appointments. The best way to book will be online through this website, or use any of the contact options to ask for assistance booking. The doors will then be open when you arrive for your desgnated appointment time.
  • I called but no one has gotten back to me...
    First off...We apologize for the delay! We have limited reception hours and this can cause a delay with returning phone calls of several hours to a day. This why we encourage everyone to try our online booking first for the fastest service. If it has been longer than this, please try emailing us instead at (Saskatoon); or (Creighton) It is easier for us to read and respond to text based inquiries in the short time between appointments then it is with phone calls.
  • I'm under 18, can I get a massage?"
    Yes! You just need to have a parent or gaurdian to give you permission by signing your intake forms. These are sent to your email when you book your first appointment, so your parent or gaurdian does not have to come in with you unless you would like them to accompany you.
  • How often should I get a massage?
    Depending on your preventative and maintenance needs, one massage per month is the recommended frequency for most people. If your specific condition or needs demand it, your RMT will design a customized treatment plan which may involve more or less frequent massages. No massage of the same body area should be performed sooner the 4 days apart.
  • What can I expect at my first appointment?
    At your first massage, you’ll review your health history form and address any of your concerns and goals with your massage therapist. Once the treatment has been determined, the RMT will leave the room to allow you the privacy to get onto the table and make yourself comfortable. Before re-entering the room to begin the treatment, your therapist will knock on the door. The therapist will begin treatment and will check in a couple times to know your comfort level with pressure and the treatment. As you become better acquainted with your therapist in subsequent appointments, these check-ins will lessen and the therapist will begin to rely on you to communicate any discomfort.
  • How do I find the right massage therapist for me?
    Let a member of our clinic team know what type of massage you are looking for and any health concerns you wish to address. All of the Registered Massage Therapists that provide treatments at Full Range Therapy are trained, licensed and knowledgeable in multiple techniques. They will customize their style, and treatment, based on your needs. Additionally, you can find our Registered Massage Therapist bios on the clinic’s webpage, which can also help you find the best RMT for your needs.
  • What are the benefits of massage therapy?
    Regular massage therapy provides some pretty amazing benefits. Massage therapy from a Registered Massage Therapist can help with everything from injury, muscle tension, chronic pain and stress, to posture, high blood pressure and sleep issues—as well as providing an hour of blissful relaxation (Some types of deeper massage treatment can be a bit painful). Massage therapy is a great way to help enhance both your mental and physical well being as well as positively contribute to your general health and wellness.
  • Is massage just for relaxation?
    While it is great way to promote relaxation, massage therapy is so much more. Massage helps manage pain, reduce stress, improve circulation, decrease muscle tension, ease breathing difficulties, lower blood pressure, reduce headaches, improve mobility, promote sleep, manage anxiety & depression and helps improve your overall wellness.
  • What is massage therapy?
    Massage therapy is a recognized health care option that positively contributes to one’s general health and wellness. Massage works with pressure, distraction and muscle energy on the body’s soft tissue to help relieve pain and stiffness associated with stress, tension, injury and other conditions. It brings many benefits to our muscles, connective tissues, tendons, and ligaments in terms of managing, pain, injury, stress and tension levels.
  • Is massage sexual?.. I've heard of.. happy endings...
    No, while some places like this exist and are technically legal, the vast majority of the massage clinics are either physical therapy (injury and pain recovery) or spa (relaxation and ambience) based. Full Range Therapy focuses mostly on the physical therapy side with a touch of relaxation and anxiety work for those that need it. Anyone who requests something sexual will be reminded of this, and further persistance will result in cancellation of the massage and the client being asked to leave with full payment still due.
  • Should I eat before my massage?
    It is best to not eat for at least 90 minutes before your massage treatment and only a light meal at that time. The body needs time to digest your food. This is the same caution you would take when you go swimming or exercising. The digestion process directs the blood flow away from your peripheral tissues and concentrates it on digestive tract. Massage draws the blood flow to the area tissues being worked on therefore draws the blood away from the digestive tract causing poor digestion and possible discomfort.
  • Do I need a doctors referral for massage therapy?
    There is no requirement to have a referral to see a Registered Massage Therapist. Extended health care plans, and insurers may require a referral before you will be covered. You need to check with your policy to see if you need one to be reimbursed for the treatments.
  • Does the gender of the massage therapist make a difference?
    This is an issue of personal preference.
  • Do I have to disclose all my health conditions on the Health History form for my Massage Therapist?
    It is best if you can give an accurate picture of your health and injuries on your health history form. This enables your therapist to design the most appropriate and effective treatment for you
  • Are there any ailments or conditions Massage Therapy is not a recommended treatment?
    Contraindications and Cautions for Massage Therapy Treatments (A contraindication is a specific situation in which a procedure should NOT be used, because it may be harmful to the person/client) Disclaimer: Information on this site is not to be used for diagnosis or treatment. Full Range Therapy does not provide diagnostic services. Individuals should contact their physician for a diagnosis. Local Contraindications: (treatment can proceed with these conditions on unaffected areas of the body). Before treatment begins, the therapist should be informed of any of these conditions. There will be cases where the practitioner will require a release from the physician prior to the treatment. These are particular situations where massage and bodywork to a specific or local area will not be warranted. These include, but are not limited to the areas of a: Acute inflammation Broken bone /over a non-consolidating fracture Recent surgery Inflammation of the skin Varicosities (varicose veins) over sites with deep vein thrombosis Local contagious conditions Blood clots Open wound or sore Local irritable skin conditions Undiagnosed lump Acute lesion Malignancy / over sites of active cancer Skin infection Tumor (2). Acute flare-up of rheumatoid arthritis Recent burn Phlebitis (inflammation of a vein) Phlebothrombosis (thrombosis is the formation of a clot; in veins that develop thrombosis, the veins are known to have phlebitis) Arteritis (condition in which inflammation of the arteries occurs) The therapist should be informed before treatment begins of any of these conditions. It is always important that the client inform the practitioner of their current health status. However treatment may proceed in the presence of these conditions on other unaffected areas of the body. There will be cases where the practitioner will require a release from the physician prior to the treatment. Complete Contraindications: Clients experiencing the following illnesses or conditions should NOT get Massage therapy; these include, but are not limited to: Burns (severe) Infectious disease Anaphylaxis (life threatening allergic reaction) Appendicitis (painful inflamed appendix) Cerebrocardiovascular accident (stroke) Insulin shock or Diabetic coma Epileptic seizure (convulsions) Myocardial infarction (heart attack) Pneumothorax (air or gas within the chest cavity around the lung) Atelectasis (a collapsed portion of the lung which does not contain air) Severe asthmatic attack Syncope (fainting or loss of consciousness) Acute pneumonia Advanced kidney failure, respiratory failure, or liver failure (a very modified treatment may be possible with medical consent) Diabetic complications such as gangrene, advanced heart or kidney disease, or very unstable high blood pressure Eclampsia (a severe form {life threatening} of pregnancy-induced hypertension resulting in seizures) Hemophilia *severe type (a hereditary bleeding disorder) *under a Doctors’ care & taking corrective prophylaxis those with moderate hemophilia receive modified massage therapy. Hemorrhage (involves rapid and uncontrollable loss of blood Arthrosclerosis (severe forms of stiffening or hardening of the joints Hypertension (unstable) (conditions that are not stable i.e., post stroke or heart attack) Medical shock (a life-threatening medical emergency and one of the leading causes of death for critically ill people: the body reacts, and produces insufficient blood flow to reach the body tissues) Fever above 38.5 degree C or 101.5 F (significant) Some highly metastic cancers (diagnosed not to be terminal) Systemic contagious or Infectious conditions For more conditions that we treat click here Useful links: Medline Plus Disclaimer: Information on this site is not to be used for diagnosis or treatment. Full Range Therapy does not provide diagnostic services. Individuals should contact their physician for diagnosis.
  • What are your Covid-19 rules?
    We have now removed all Covid - 19 limitations. If you are quite ill, we still do recommend recovering fully before treatment. But you will not be require to wear a mask, and our staff will no longer be wearing PPE.
  • I have medical imaging or diagnosis paperwork, should I bring it?"
    We can read and understand most medical reports. They can offer some helpful insight into your conditions. So yes! Bring them!
  • What do I wear for massage... Do I have to get naked?
    You can wear anything you like as long as it is not dirty work attire or anything that might harm our massage sheets/equipment! However, the less clothing you wear on the table, the easier it is for your therapist perform a high quality massage. Our therapists are trained in proper draping to only expose areas of the body that need to be worked on will not expose anything more than a bikini bathing suit would. In fact, a bathing suit is ideal clothing for a massage if you decide you are uncomfortable with nothing. The only exceptions to this would be if the therapist has been asked by the client to perform specific work such as breast tissue, or pelvic dysfunction requiring direct access.
  • How long is the massage?
    Massages last for 30 mins, 1 hour, 1 hour 30 min, or 2 hours depending on your the appointment you selected. This includes apx. 5-10-minutes of dressing time and health assessment to ensure a safe, personalized massage. Dressing and assessment times can vary depending on the complexity your treatment, or if intake records are incomplete.
  • Can I recieve a massage if I am already in pain or injured?
    With the appropriate pressure, massage can have a direct effect on the circulatory system and muscle spasm, which helps reduce inflammation and helps relieve pain. You are encouraged to communicate with your RMT about your pain/comfort level at any time during your massage. Massage can also be used on areas adjacent to an injury site to ease tension without directly aggravating a new or acute injury. For serious injury, it is best to seek the assistance of a medical doctor before receiving alternative treatments. To be sure of the injury's severity and what actions will make it worse. If it is simply low grade chronic pain, therapeutic massage can be a powerful tool for reducing or eliminating these symptoms.
  • Talking during the massage?
    Once treatment begins our therapists will follow your lead with chatting. We don't take offence if you suddenly go quiet, or simply ask for no talking. Alternately, if talking makes you feel comfortable, then they can do that to!
  • What if I am uncomfortable with my body? Do I have to undress?
    Let your therapist know your comfort level. It is possible to work on a client who is dressed. Though direct skin contact with an application of oil or lotion is always best. If elected, you’re Massage Therapist will only uncover/drape you so as to only expose the area which they are working on at any given time. If you wish to remain dressed, a bathing suit top and bottom would be the next best option, one that you are ok with getting oil on. And last, we can do an oiless massage through your full clothing if needed.
  • I bruise easily, can I still get a massage?"
    It is important to let your massage therapist know (this will be one of the questions on the health history form you will be asked to fill out on your first visit). Massage therapy is not recommended for people who suffer from haemophilia. For anyone else who just tends to have easily bruised tissue, we can adjust pressure and technique to avoid bruising for you.
  • Is one massage therapy treatment enough?
    Yes, if you just want to experience massage therapy to relax. However, to have a longer term therapeutic affect one treatment may not be enough. Take note: massage therapy is most beneficial in both acute and chronic conditions, when used over a series of treatments and then followed up with maintenance treatments or preventive home care. (Acute conditions are recent, occurring within a week to a month of treatment, and can be severe to mild with a sudden onset. This could describe anything from car accident to a muscular strain. While chronic conditions are present for several months or years, and can be from long term dysfunction or an improperly healed injury from long ago. )
  • What type of oil do you use?
    Currently a massage master blend with a sunflower oil base, or pure organic coconut oil. Let us know if you have a preference or allergy!
  • Can I stay in the massage room with my child?
    Yes! Parents are always welcome to stay with there kids while receiving massage until everyone is comfortable to do otherwise.
  • What is a TMJ massage like?
    TMJ or the temporomandibular joint is the main hinge point of the jaw and can be prone causing clicking, popping, painful chewing, cervical posture issues, ear pain/hearing issues and even unexplained long term headaches when it is not functioning properly. TMJ massage therefore attempts to ease muscle tension and misalignment that maybe behind these issues. The massage begins with the neck muscles, then moves onto the exterior facial muscles connected to the jaw, finally the therapist will put on medical gloves and guide you through the motions they will use to access the internal muscles of the mouth. (Yes they stick their hands in your mouth like a dentist) This whole process only takes about 30 mins but can be greatly enhanced when combined with a standard massage to address other body imbalances that maybe indirectly adding tension to the neck and jaw area as well. Regenerative Wave Therapy, can be a powerful next step if tissue regeneration is needed. Or if you prefer a less invasive approach to working intra-orally, cost is less of an issue.
  • Will I experience muscle soreness after my massage?
    It’s not uncommon to feel some muscle soreness after a massage. Massage triggers a release of lactic acid stored in tight muscles, which can create a temporary feeling of soreness. The good news? Many people enjoy post-massage heightened energy levels and an increased range of motion. Like exercise the initial massage usually causes the most soreness, but subsequent massages tend to diminish this experience if recieved at regular intervals. Experiences will vary person to person, and with different massage treatments, or dates. So monitoring how you feel and communicating with your therapist at your next session will yield the best results, and highest comfort long term.
  • After my appointment, is there anything I need to have on hand or anything specific I should do?"
    Plan for 30 minutes of quiet time right after your treatment. An Epsom salt bath is recommended to soothe and to calm muscles, and enhance the benefits of the massage. It will help alleviate stiffness you may feel the next day, and it is also recommended for use after workouts for the same reason. Make sure to drink water to keep your tissues hydrated, and other general health advice such as good sleep, nutrition, light activity is also a good idea to get the most out of your treatment.
  • My massage was too intense, too soft, or I didn't like my massage therapist. What should I do?"
    This can happen time to time, and all to often it leads to an avoidance of a particular therapist from one bad experience. Though there can sometimes be a legitamite client/therapist mismatch, whether it be personality, style, or simply an inability to relax around them. The grand majority of times, this can be attributed to a simple lack or break down of communication between therapist and client. Many people feel weird about interjecting mid massage, or multiple times to ask for a change, or giving negative feedback to there therapist, to spare their feelings or just avoid confrontation. But we'll let you in on a little secret, therapists love feedback, good or bad they thrive on it! All our therapists want you to feel your best both while in and after you are in their care. The more you communicate with them, the better they will get at serving you. If you want them to know how you feel... just let them know and we promise they will be happy to have the info even if its bad. They will adjust your next treatment immediately and continue to do so until they find whats perfect for you. And remember, therapists are human too. They can sometimes forget things with so many clients. A quick reminder at the beginning of treatment is all it takes if they forgot one of your preferences. We hope this helps you find your perfect massage!
  • I felt light headed or almost drunk after my massage, is that normal?"
    Yes! After a large amount of muscle tension release this can happen and is completely normal. We recommend drinking water and sleeping it off if you find it undesirable. Most people love the feeling however. The only time to be concerned is if you have a low blood pressure condition that may make you feint. In this case, sit or lay down until you are feeling better, and get up very slowly after that.
  • Can you direct bill my insurance?
    Though we once did, we have moved away from direct billing for clients, now opting to have them self submit their receipts after payment. This change was made to help us focus less on wrestling with insurance companies and put that energy back where it belongs, with the patient. With each major provider having also developed there own high speed apps, it is exceedingly simple to self submit these days and in many cases allows the money to return to your account within a day or two.
  • Can I purchase a gift card?
    Yes you can! Once you setup an account with us, this can be done online from your Jane account once created. Then simply share the code with you lucky recipient.
  • Will my extended health care plan cover the costs of massage therapy?
    Because massage therapy is a recognized health care treatment, most extended plans cover massage therapy. It is always best to check with your insurance provider before your appointment to see how much is covered and whether you require a doctor’s note in advance for reimbursement purposes, so there are no unpleasant surprises. After your treatment you will be provided with a receipt, with the association number of the RMT that treated you, this can be submitted most times very quickly by uploading a picture into the app of your insurance company! We do not direct bill.
  • What happens if I'm late with payment or cannot pay my bill?
    Your in luck! We have Full Range Financing to give you more time to pay. This can be selected before the massage as an add on if you know ahead of time, or will be automatically added to your invoice if once you are over 24 hrs late. How much does this cost? About $5 per week to maximum of 4 weeks, after which your account will be blocked from rebooking until the balance is settled. This deliquent amount will not be sent to a collection agency but will accrued 14% per annum interest, and block you from our services until paid.
  • Do you work with WCB or Auto Insurance claims?
    We do not bill or submit medical reports to these entities directly. However, if you speak to your adjusters, many clients have been able to pay for massages and recieve reimburesment if it is covered in there settlement/rehabilitation plan. Always discuss this ahead of time to avoid being surprised by claim denial.
  • What types of payment do you accept?
    Debit, Credit Card, Cash, Apple Pay, Google Pay, E-transfer, Cheque, Cash, Online Invoice Payment. You may prepay for your massage during booking by credit card as well.
  • Does one usually tip a massage therapist?
    Our answer has and always will be.. no pressure. We don't expect it, but many people do. We always appreciate your visit no matter what you beliefs around this are.
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